Return Policy

We are proud to offer quality products with great value to our customers. Merchandise received in good condition is not returnable or cancellable. No refunds are available. All merchandise is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. If you have chosen to pick your merchandise up yourself from one of our showrooms, we encourage you to inspect the item before you take possession.

In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative of the damage. For appliances, arrangements will be made for a qualified repair technician to come to your home and correct the damage. For home accessories and other items, arrangements will be made to exchange the item. Please note: we reserve the right to repair or replace your furniture or appliance as deemed necessary and solely at our discretion.

Products and Availability

In-Stock Status
Thanks to our warehousing facilities and distribution network we maintain a consistent in-stock status on core products displayed on our website and in our showrooms.

Special Orders
Fens is pleased to offer special ordering services for Ashley Furniture and other products. You can browse the manufacturer websites and send us an inquiry with the model number and brief description of the item. Once we receive your inquiry a customer service representative will contact you in 3-5 days with a quote. Special orders cannot be processed through our website; however, you can visit one of our locations and customer service representative will be happy to assist you in finalizing the sale.

Guarantees
Upon receipt of your order or inquiry, we offer no specific guarantee of stock availability. Supply from manufacturers, customer demand and unforeseen acts of nature can all inhibit product availability.Should you have any questions concerning the availability of a particular item, please contact us.